Answering a call is not just “receiving a call” many people assume just by answering a call it doesn’t need any professionalism. In universities you will find courses on how to answer telephone services, which is mainly in the receptionist package. A qualified professional will however have a friendly attitude while answering the call. By a quick introduction of herself a professional receptionist will then greet the customer before engaging them. She should attend the client with respect and be able to assist them if need be. There are so many ways of handling the matter while still on phone.
If the receptionist is unable to assist the customer she has an option of holding on the client and immediately transfer them to the operations manager or the person in charge. A professional receptionist should not hang on the customer, that is unprofessional. Some clients may sound rude and arrogant but that doesn’t allow a professional receptionist to be rude as well. Hanging the ongoing call is rude and unprofessional.
Call engagement may occur once in a while during the incoming calls. especially in telephone operation companies it is most likely that one may try to call the company while the lines are all busy. For a trained receptionist this shouldn’t be a bother and should handle all the incoming calls professionally. There are many ways of handling the incoming calls, the receptionist on duty will either transfer the call or switch it to the voicemail. To avoid keeping the customer waiting, some companies will email the customer directly affirming in calling them back. By sending the affirmation message to the customer will enable them to continue with other tasks as they await to be contacted back.
Unlike when they don’t receive any affirmation the customer will instead be a nuisance and at the end feel frustrated. The companies have multiple offers apart from answering the incoming calls. Offers do occur from the companies every now and then. This is to motivate and maintain their clients. Reducing of prices is a superb trick of attracting more clients. For a company to grow, it must be considerate by offering good services to their clients.
The call companies should have line replacement departments at their shops for customers. And if a client wants a new line the company should at any time be in a position of offering a new one. A good company will make their customers feel valued and served with integrity, customers are King and Queens to any business treat them well. A good call center will listen and adhere to a customer’s complaint. Front office attendant must be willing to assist any time.