How To Remove Bad Product Reviews
Millions of traders take their business to the online platform where they seek for potential and existing buyers. As one of the modalities to seek for consumer experiences, these platform offer with an option for consumers to make reviews. These reviews may either be positive or negative depending on the experience of the buyer. Positive reviews made by the buyers in this respect come as an advantage to the seller while negative reviews work on the negative with a risk of loss. This makes it important to remove the negative reviews from the selling platform.
The process starts with careful check of the review. While checking the review, the seller should seek to ascertain if a competitor with a bad intent has placed the bad review. The review by the buyer also needs to be sought for the actual reason as to the actual purpose of the bad review. As the final step consideration also needs to be done to ensure that the terms by the service provider have not been violated in the sale. It becomes easy with this information to seek for a solution that will be fitting to this need.
Reviews from a dealer seeking to hurt the seller can be forwarded to the seller support desk for action to be taken. Forwarding the case to the support desk requires among other things the seller to offer supporting information to show it was placed with a bad intent for removal to be considered. Reviews made on the buyers platform s considered as genuine hence the need for the seller to offer adequate convincing information for removal to be done.
The buyer who made the review may also be contacted in order to have the remove the bad review. A challenge however comes with seeking for the personal email address to use in contacting the buyer raising the need to seek for assistance of companies that deal with bad reviews. When engaged, the company works to identify the buyer and convince them to remove or change the review to a much better one.
The other option in the process is to respond to the review. The response in this regard should address the actual issues articulated by the buyer to be the problem. Steps to be undertaken to address the problem also needs to be addressed. By doing this, the buyer may accept to change the review and as well, it also appeals to other potential buyers in place of sending them away.
The sellers desk may take ages to respond to cases of bad reviews even when there is genuine claims. In certain instances they also never respond to take any action. For this reason, it comes as of much importance to source for companies offering services of bad review removal